Shipping & Returns

Shipping Methods
Split Shipments
Shipment Delivery Time
Shipping Charges
Orders Damaged in Shipping
Shipping Refunds

Return Policies
General Guidelines
Parts Damaged in Shipping, Warranty Parts, Parts Received Defective and Parts Sent In Error
Return Procedures
Lost Paperwork

Shipping Methods
Our goal is to offer you the fastest and lowest-cost shipping method. We use several

shipping carriers including United Parcel Service (UPS) and United States Postal Service

(USPS). We will automatically select the lowest priced carrier when you submit your order so

that you receive the best possible price and delivery time. Orders shipped to APO, FPO and

PO Boxes are automatically sent via USPS. We do not require a signature for UPS or USPS

shipments.

Some oversized or special handling orders will need to be shipped via Common Carrier. The

shipping charge and approximate shipping time will be noted at Checkout. Delivery of

oversized or special handling orders will require an adult signature at the time of

delivery.

Return to Top

Split Shipments
For multiple-item orders, we attempt to ship the whole order from the location closest to

you. This is not always possible due to the items selected, availability of the parts, and

the time it takes to receive some special order items from a manufacturer.

When it is not possible to ship your entire order from a shipping center closest to you, we

will split the order and ship from multiple shipping centers. At this time, we do not offer

the option to hold all items for same time delivery.

Return to Top

Shipment Delivery Time
Your expected delivery date is determined by the date of shipment from our shipping centers

and the shipping preference you select.

Your purchase of in-stock merchandise will be shipped on the day you order if the shipping

center receives the order prior to 2 PM Monday through Friday, not including standard

business holidays. Orders received by the shipping center after 2 PM local time will be

shipped the next business day. Special orders and out-of-stock merchandise may require

additional time prior to shipment. Your expected delivery date will be presented to you at

the time of your order. If shipment of your order is delayed, LFP will notify you by email.

Here’s a quick reference guide for shipping times from when the order leaves our

distribution center(s):
When you use: Your order will arrive:
Next Day Air Next Business Day
2nd Day Air Within 3 Business Days
Ground Within 3-10 business days (usually 3-7 business days)

Return to Top



Shipping Charges
Your shipping charge will be based on the weight of your order, the distance shipped, and

the method you select when ordering (All Rates are based on UPS Ground, If you would like to

upgrade to 3rd Day Select, 2nd Day Air, or Next Day Air Please call 281-385-5339 for your

rate). This includes items shipped in multiple boxes and/or from multiple locations. We

charge standard UPS rates.

Orders Damaged in Shipping
If you believe a package received from us was damaged in transit, please refuse shipment and

tell the carrier that you are refusing delivery because the package is damaged. Then call

LFP Customer Service (281-385-5339) to inform us of the situation. If you are not present at

the time of delivery and cannot refuse shipment, please call Customer Service to make

arrangements to return the damaged order.

Shipping Refunds
Your original shipping charge will only be refunded for a part sent to you in error, a

defective part, an order damaged in shipping or a part that fails under warranty. This

refund will automatically be credited once we receive and inspect the part. If only a

portion of your order is returned, the refund for shipping costs will be prorated. Please

see the Returns Policy for further details.

We will also pay for return shipping for a part that was sent to you in error, received

defective, damaged in shipping, or has failed under warranty. Details can be found in the

Returns Policy. If you believe you qualify and would like us to pay for return shipping, you

must email us at returns@lightningforceperformance.com or call us at 281-385-5339 before

attempting to return the part. COD shipments will not be accepted.

Return to Top

Return Policies

General Guidelines

• Please Call 281-385-5339 or write us returns@lightningforceperformance.com to get authorization for a return.
• Returned Items that do not meet the requirements stated in our Return Policy could be subject to a 10% restocking fee.
  
• LFP will only apply credit to the credit card originally used for the purchase.
  
• Exact replacements can only be given for a defective part you received, a warranty part still under full coverage, a part damaged in shipping or a part sent in error.
  
• We will not ship a replacement part before receiving the returned part or proper tracking is given..
  
• We will not accept C.O.D. deliveries for shipped returns.
  
• We will not accept returns on any custom-made part.
  
• Any part returned will be subject to inspection to determine refund amount for merchandise and shipping costs. This amount may be less than original payment based on condition of return.

Return to Top

Parts Damaged in Shipping, Warranty Parts, Parts Received Defective and Parts Sent In Error
If you have been inconvenienced by a part that was damaged in shipping, received defective or sent in error:

• We will provide a replacement or refund for any such item returned within 30 days of the original ship date.
  
• Any defective part you receive is covered under our warranty program. Please go to our Warranty page to review our policies and determine coverage.
  
• If you choose a refund for the part, we will refund your shipping and handling expenses for a part sent to you in error, received defective or damaged in shipping. This refund will be automatically credited upon receipt and inspection of the part. If only a portion of your order is returned, the refund for shipping costs will be prorated.
  
• If you choose to exchange the part for a duplicate, you will not be responsible for the shipping and handling charges on the replacement part. Shipping and handling charges on the original part will be applied to the replacement; they will not be refunded. Exchanges for unlike parts require a refund and new purchase.
  
• We will also pay for return shipping to LFP for a part sent to you in error, received defective or damaged in shipping. If you believe you qualify and want LFP to pay for return shipping, you must email us at returns@lightningforceperformance.com or call us at 281-385-5339 before attempting to return the part. C.O.D. shipments will not be accepted.
• If you indicate "Exchange (EX)" (exact same item) on a shipped return, a replacement order will be automatically generated to ship to the address of the original order

Return to Top

Core Returns
Core returns are the responsibility of the customer. Lightning Force Performance will not pay shipping costs for core returns to LFP. C.O.D. shipments will not be accepted. Core returns not meeting these guidelines will be deemed ineligible for credit:

1. Core credits will only be issued for the exact number of units purchased. The core credit will not exceed the original core deposit.
2. Cores must be returned within 30 days of the ship date of the new product to be eligible for core credit.
3. Cores that are returned in weathered or rusted condition or with broken, cracked or damaged housings are not eligible for credit. Cores returned for credit must be complete and fully assembled. There will be no credit given on returns with missing parts, bent shafts or disassembled units.
4. Core credit will not be given if the returned core is not the same part as the new part purchased. Returned cores must be an identical match with the unit purchased.
5. Core credit will not be given if core does not arrive at LFP or one of our Authorized Centers.

Return to Top

Return Procedures

Core Return Special Instructions

1. Remove any items from the core that may be needed for proper installation of a new replacement part.
2. Empty fluids from the core as much as possible.
3. Put the core in plastic bag and seal the bag.
4. Put bagged core in manufacturer’s box from new part.
5. Please include your Name, Billing Address and Phone # inside the package for quick processing.
5. Upon receipt and inspection, LFP will apply a credit for the core’s value per the preceding policy. Customer will be notified of value by phone or by email if core is shipped to LFP.

Return to Top

Lost Paperwork

How to Return a Part if You Have Lost the Receipt Form
The shipment receipt contains the vital information needed to process a return. If you do not have this information, you have two options:

• Go to the My Account for help in gathering the relevant information. You will be guided through the process to print out a Return Invoice or you may write down the required information.
  
• Send an email to our Customer Service team at returns@lightningforceperformance.com.
  

The following information is required to effectively resolve return issues:


1. Part number and/or description
2. Customer name
3. Credit Card Billing Address
4. Delivery address (if Different from Billing)
5. Telephone number
6. Reason for return (please choose from the following):

• Damaged in shipping
• Defective product
• Warranty return
• Core return
• Wrong part sent
• Dissatisfied with product
• Ordered wrong part
• Found product cheaper
• Shipping took too long

7. Preference for refund or exchange (exact same item)